Ordered before 3 p.m., delivered tomorrowOVER 600+ POSITIVE REVIEWS
FREE SHIPPING ACROSS EUROPE
ORDERED BEFORE 3:00 PM DELIVERED TOMORROW*
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PL Do you have a question about your order, delivery, payment or returns? At Altag customer service you will quickly find the answer. If your question is not listed, we are happy to help you personally.
- Ordered before 3 p.m., delivered tomorrowOn working days, in the Netherlands and Belgium
- Free shipping across EuropeNo shipping costs, abroad as well
- 15-day cooling-off periodRegister your return online
- Reply within 1 working dayBy email or via the contact form
How can we help you?
- ReturnsRead how to return an order or exchange an item.
- Register a returnRegister your return with your order number and email address.
- Returns policyThe full terms for returns, exchanges and complaints.
- Ordering and paymentHow to order and pay, with an overview of the costs.
- ContactAsk your question via the contact form or by email.
- Terms and ConditionsThe terms that apply to every order.
Frequently asked questions
When will my order be delivered?
If you order on a working day before 3 pm, you will receive your order the next working day in the Netherlands and Belgium. To other European countries, your parcel takes 2 to 3 working days.
What does shipping cost?
Shipping is free, within the Netherlands and Belgium and to other European countries too.
How can I pay?
You can pay with iDEAL | Wero, Bancontact, Belfius, KBC, credit card, PayPal, bank transfer or Klarna. With Klarna you pay later. Any surcharges are always shown in advance at checkout.
Where can I find my order number?
Your order number is in the order confirmation you received by email after ordering.
How do I return an order?
Register your return via the return form with your order number and the email address you ordered with. Then send the items unused and in their original packaging to our return address. You have 15 days from receipt to do this.
Can I exchange an item?
Yes, you can exchange an item for a different size or colour. Register your return and state in the form which item you would like instead. We send the new item as soon as your return has arrived.
When will I get my money back?
Once we have received and checked your return, we refund the amount within 15 days to the account you paid with.
How do I reach customer service?
Email ln.gatla@ofni or use the contact form on our contact page. We answer your question within 1 working day.
Can’t find your question?
Send us a message via the contact form or email ln.gatla@ofni. We answer your question within 1 working day.
