Enter your order number and the email address you ordered with below. We check straight away whether your order is eligible for a return.


    You will find your order number in the order confirmation you received by email.


    Use the email address you placed the order with.


    Would you like an exchange? Let us know which item you would like to receive instead.

    Return address

    Always send your return with sufficient postage to the address below. We cannot accept parcels sent without postage.

    Altag

    De Tegelarije 32

    6042 TA Roermond

    Netherlands

    The return shipment is your responsibility until we have received the parcel. So send your return with track and trace and keep the proof of postage: we are not liable for parcels that get lost or damaged on the way.

    First see how returning works.