Shipping and returns

Altag tries to inform you as best as possible about its products via their website. If an item does not meet your expectations, it can be exchanged or returned.

By return, Altag means that you want to return an ordered item and for which you do not want a replacement item in return.

⇾ Click here to download your return form.

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by sending an email to info@altag.nl.. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/knowledge base/consumers/dispute.

From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

It is possible to register and return an order within 14 days after receiptAltag uses the carrier's delivery date as the receipt date, unless the order has been delivered to a third party not designated by you.

When you return the entire order (with or without reason), we will refund the full order amount within 14 days, including the shipping costs you paid in the shop (not the costs you incur to send it back). The refund will be made to the account number known to us.

The return package will only be fully reimbursed if it is unused and returned in the original packaging with a fully completed return form. If the returned product shows signs of wear or is not returned in the original packaging, only a partial refund may be made.

You can only exchange or return items purchased in our Altag webshop.

It may happen that you want to return an order, for example because you don't like the product. Whatever the reason, you have the right to return your order up to 14 days after receipt cancel and return without giving any reason.

You will then be credited with the full order amount including shipping costs. Only the costs for return shipping from your address to our webshop are at your own expense. Consult the website of your carrier for the exact rates. If you use your right of withdrawal, the product must be returned with all delivered accessories and - if reasonably possible - in the original condition and packaging.

To exercise this right, you can contact us via info@altag.nlWe will refund the amount due within 14 days after receipt of the return shipment to refund.

If an order is refused at the door, we consider this as use of the right of withdrawal. The return costs of €7.95 per package In that case, the costs will be deducted from the refund amount. This also applies if a package is not collected from a collection point and is automatically returned to us.

If the product is damaged or the packaging is damaged more than necessary to try the product, we can charge you a reduction in the value of the product. So treat the product with care and make sure it is well packaged when returning it.

Return address:
Altag
De Tegelarije 32
6042 TA Roermond

If the return shipment is not (sufficiently) stamped, we are unfortunately forced to charge costs. This concerns the administration costs of €4.95 and the costs charged to us by the carrier for delivering unstamped shipments (from €14.00). This means that these costs will be at least € 18.95. These costs will be deducted from the credit note of the items.
Returns submitted outside the return period will not be accepted. These will be returned to you at Altag's expense.

Do you foresee a situation in which problems could arise? Please contact our customer service as soon as possible.

After we have received your order back, you will receive confirmation by email. The same payment method with which you paid for the purchase will be used for the refund, unless otherwise agreed.

Do you have any other questions that have not been specifically answered? Please contact Altag via our customer service. We are happy to help you.

Altag BV
De Tegelarije 32
6042TA Roermond
The Netherlands

We keep your data as long as you are our client. This means that we keep your customer profile until you
indicates that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.

Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your email address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of completed requests, in the case of a request to be forgotten we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

You always have the right to inspect the data that we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

You always have the right to limit the data that we process that relates to your person or that can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you, processed by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed.

Where appropriate, you have the right to object to the processing of your personal data by or on behalf of Altag. If you object, we will immediately stop data processing pending handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies from the American company Google are placed via our website as part of the “Analytics” service.
We use this service to track and receive reports on how visitors use the website. This processor may be obliged to provide access to this data based on applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products.

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

De Tegelarije 32, 6042TA Roermond, Netherlands E info@altag.nl