{"id":7272,"date":"2022-01-10T20:14:48","date_gmt":"2022-01-10T20:14:48","guid":{"rendered":"https:\/\/www.altag.nl\/?page_id=7272"},"modified":"2026-09-27T19:16:24","modified_gmt":"2026-09-27T17:16:24","slug":"verzending-en-retour","status":"publish","type":"page","link":"https:\/\/altag.nl\/pl\/verzending-en-retour\/","title":{"rendered":"Warunki zwrotu"},"content":{"rendered":"<div class=\"altag-retour altag-ks\">\n<p class=\"altag-lead\">Tutaj przeczytasz pe\u0142ne warunki zwrot\u00f3w i wymian w Altag. Chcesz od razu co\u015b odes\u0142a\u0107? Zg\u0142o\u015b zwrot online.<\/p>\n<p class=\"altag-cta\"><a class=\"altag-btn\" href=\"https:\/\/altag.nl\/pl\/zglos-zwrot\/\">Zg\u0142o\u015b zwrot<\/a><a class=\"altag-btn altag-btn-light\" href=\"https:\/\/altag.nl\/pl\/zwroty\/\">Jak zwr\u00f3ci\u0107 produkt<\/a><\/p>\n<ul class=\"altag-ks-usp\">\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 9h11a5 5 0 0 1 0 10H9\"\/><path d=\"M8 5 4 9l4 4\"\/><\/svg><\/span><strong>15-dniowy okres odst\u0105pienia od umowy<\/strong><span>Od otrzymania zam\u00f3wienia<\/span><\/li>\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"5.5\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M3 10h18M7 15h4\"\/><\/svg><\/span><strong>Zwrot pieni\u0119dzy w ci\u0105gu 15 dni<\/strong><span>T\u0105 sam\u0105 metod\u0105 p\u0142atno\u015bci<\/span><\/li>\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3.5 7.5 12 3l8.5 4.5v9L12 21l-8.5-4.5z\"\/><path d=\"M3.5 7.5 12 12l8.5-4.5M12 12v9\"\/><path d=\"m7.8 5.2 8.5 4.6\"\/><\/svg><\/span><strong>Mo\u017cesz te\u017c wymieni\u0107<\/strong><span>Na inny rozmiar lub kolor<\/span><\/li>\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"5\" y=\"4\" width=\"14\" height=\"17\" rx=\"2\"\/><path d=\"M9 4V2.8h6V4\"\/><path d=\"m8.8 12.5 2.2 2.2 4.2-4.4\"\/><\/svg><\/span><strong>Zg\u0142oszenie online<\/strong><span>Z numerem zam\u00f3wienia i adresem e-mail<\/span><\/li>\n<\/ul>\n<h2>Prawo odst\u0105pienia<\/h2>\n<p>Masz 15 dni na odst\u0105pienie od umowy. W ci\u0105gu 15 dni od otrzymania mo\u017cesz zg\u0142osi\u0107 i odes\u0142a\u0107 zam\u00f3wienie bez podawania przyczyny.<\/p>\n<p>Za dat\u0119 otrzymania przyjmujemy dat\u0119 dor\u0119czenia przez przewo\u017anika, chyba \u017ce zam\u00f3wienie zosta\u0142o dor\u0119czone osobie, kt\u00f3rej nie wskaza\u0142e\u015b.<\/p>\n<h2>Zwrot lub wymiana<\/h2>\n<ul class=\"altag-check\">\n<li>Zwrot: odsy\u0142asz produkt i otrzymujesz zwrot ceny zakupu.<\/li>\n<li>Wymiana: odsy\u0142asz produkt i otrzymujesz w zamian inny, na przyk\u0142ad w innym rozmiarze lub kolorze.<\/li>\n<\/ul>\n<p>Zwr\u00f3ci\u0107 lub wymieni\u0107 mo\u017cesz tylko produkty kupione w sklepie internetowym Altag. Zawsze najpierw zg\u0142o\u015b zwrot przez formularz zwrotu.<\/p>\n<h2>Warunki Twojego zwrotu<\/h2>\n<ul class=\"altag-check\">\n<li>Ode\u015blij produkt nieu\u017cywany, ze wszystkimi dostarczonymi akcesoriami i w oryginalnym opakowaniu.<\/li>\n<li>Dobrze zapakuj zwrot, aby produkt nie uszkodzi\u0142 si\u0119 w transporcie.<\/li>\n<li>Wy\u015blij zwrot z wystarczaj\u0105c\u0105 op\u0142at\u0105. Koszty odes\u0142ania pokrywasz sam; cennik znajdziesz na stronie swojego przewo\u017anika.<\/li>\n<li>Zwrot\u00f3w nadanych po up\u0142ywie 15 dni na odst\u0105pienie nie przyjmujemy. Odsy\u0142amy je do Ciebie na nasz koszt.<\/li>\n<\/ul>\n<h2>Zwrot pieni\u0119dzy<\/h2>\n<p>Je\u015bli odsy\u0142asz ca\u0142e zam\u00f3wienie, zwracamy pe\u0142n\u0105 kwot\u0119 zam\u00f3wienia, \u0142\u0105cznie z kosztami wysy\u0142ki zap\u0142aconymi w sklepie. Tylko koszt odes\u0142ania zwrotu do nas pokrywasz sam.<\/p>\n<p>Zwracamy kwot\u0119 w ci\u0105gu 15 dni od otrzymania zwrotu, t\u0105 sam\u0105 metod\u0105 p\u0142atno\u015bci, kt\u00f3rej u\u017cy\u0142e\u015b, chyba \u017ce uzgodnimy inaczej.<\/p>\n<p>Produkt by\u0142 u\u017cywany, jest uszkodzony lub odes\u0142any bez oryginalnego opakowania? Wtedy mo\u017cemy potr\u0105ci\u0107 cz\u0119\u015b\u0107 kwoty z tytu\u0142u utraty warto\u015bci.<\/p>\n<h2>Koszty w szczeg\u00f3lnych przypadkach<\/h2>\n<ul>\n<li>Odmawiasz przyj\u0119cia paczki przy drzwiach lub nie odbierasz jej z punktu odbioru i wraca ona do nas automatycznie? Traktujemy to jako skorzystanie z prawa odst\u0105pienia i potr\u0105camy 7,95 \u20ac koszt\u00f3w zwrotu za paczk\u0119 ze zwracanej kwoty.<\/li>\n<li>Zwrot nie jest op\u0142acony lub op\u0142ata jest niewystarczaj\u0105ca? Wtedy naliczamy 4,95 \u20ac op\u0142aty administracyjnej oraz koszt, kt\u00f3ry przewo\u017anik nalicza nam za nieop\u0142acon\u0105 przesy\u0142k\u0119 (od 14,00 \u20ac), \u0142\u0105cznie co najmniej 18,95 \u20ac. Kwot\u0119 t\u0119 potr\u0105camy ze zwrotu.<\/li>\n<\/ul>\n<p>Nie masz pewno\u015bci, czy Tw\u00f3j zwrot spe\u0142nia warunki? Skontaktuj si\u0119 z nami wcze\u015bniej, ch\u0119tnie pomo\u017cemy.<\/p>\n<h2>Adres zwrotu<\/h2>\n<div class=\"altag-address\">\n<p class=\"altag-address-name\">Altag<\/p>\n<p>De Tegelarije 32<\/p>\n<p>6042 TA Roermond<\/p>\n<p>Holandia<\/p>\n<\/div>\n<p>Przesy\u0142ka zwrotna jest Twoj\u0105 odpowiedzialno\u015bci\u0105 do chwili, gdy otrzymamy paczk\u0119. Wy\u015blij zwrot z mo\u017cliwo\u015bci\u0105 \u015bledzenia i zachowaj dow\u00f3d nadania: nie odpowiadamy za paczki zagubione lub uszkodzone w transporcie.<\/p>\n<h2>Reklamacje<\/h2>\n<p>Co\u015b posz\u0142o nie tak, jak oczekiwa\u0142e\u015b? Daj nam najpierw zna\u0107 na info@altag.nl, a razem znajdziemy rozwi\u0105zanie.<\/p>\n<p>Je\u015bli nie dojdziemy do porozumienia, mo\u017cesz zg\u0142osi\u0107 sp\u00f3r do Stichting WebwinkelKeur.<\/p>\n<p><a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\/\" target=\"_blank\" rel=\"noopener\">Zg\u0142o\u015b sp\u00f3r do WebwinkelKeur<\/a><\/p>\n<h2>Wi\u0119cej o zwrotach<\/h2>\n<ul class=\"altag-ks-cards\">\n<li><a href=\"https:\/\/altag.nl\/pl\/zwroty\/\"><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 9h11a5 5 0 0 1 0 10H9\"\/><path d=\"M8 5 4 9l4 4\"\/><\/svg><\/span><span><span class=\"altag-ks-title\">Zwroty<\/span><span class=\"altag-ks-text\">Dowiedz si\u0119, jak zwr\u00f3ci\u0107 zam\u00f3wienie lub wymieni\u0107 produkt.<\/span><\/span><\/a><\/li>\n<li><a href=\"https:\/\/altag.nl\/pl\/zglos-zwrot\/\"><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"5\" y=\"4\" width=\"14\" height=\"17\" rx=\"2\"\/><path d=\"M9 4V2.8h6V4\"\/><path d=\"m8.8 12.5 2.2 2.2 4.2-4.4\"\/><\/svg><\/span><span><span class=\"altag-ks-title\">Zg\u0142o\u015b zwrot<\/span><span class=\"altag-ks-text\">Zg\u0142o\u015b zwrot, podaj\u0105c numer zam\u00f3wienia i adres e-mail.<\/span><\/span><\/a><\/li>\n<li><a href=\"https:\/\/altag.nl\/pl\/ogolne-warunki\/\"><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 3h8l4 4v14H6z\"\/><path d=\"M14 3v4h4\"\/><path d=\"M9 12h6M9 16h6\"\/><\/svg><\/span><span><span class=\"altag-ks-title\">Og\u00f3lne warunki handlowe<\/span><span class=\"altag-ks-text\">Warunki obowi\u0105zuj\u0105ce przy ka\u017cdym zam\u00f3wieniu.<\/span><\/span><\/a><\/li>\n<\/ul>\n<h2>Nie ma tu Twojego pytania?<\/h2>\n<p>Wy\u015blij nam wiadomo\u015b\u0107 przez formularz kontaktowy lub napisz na info@altag.nl. Odpowiadamy na pytania w ci\u0105gu 1 dnia roboczego.<\/p>\n<p class=\"altag-cta\"><a class=\"altag-btn\" href=\"https:\/\/altag.nl\/pl\/kontakt\/\">Skontaktuj si\u0119 z nami<\/a><a class=\"altag-btn altag-btn-light\" href=\"https:\/\/altag.nl\/pl\/zglos-zwrot\/\">Zg\u0142o\u015b zwrot<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Hier lees je de volledige voorwaarden voor retourneren en ruilen bij Altag. Wil je meteen iets terugsturen? Meld je retour<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7272","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retourvoorwaarden | Retourneren, ruilen en klachten<\/title>\n<meta name=\"description\" content=\"De retourvoorwaarden van Altag: 15 dagen bedenktijd, retourneren en ruilen, terugbetaling binnen 15 dagen, retourkosten en klachten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/altag.nl\/pl\/verzending-en-retour\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retourvoorwaarden | 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