{"id":7272,"date":"2022-01-10T20:14:48","date_gmt":"2022-01-10T20:14:48","guid":{"rendered":"https:\/\/www.altag.nl\/?page_id=7272"},"modified":"2026-09-27T19:16:24","modified_gmt":"2026-09-27T17:16:24","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/altag.nl\/en\/shipping-and-returns\/","title":{"rendered":"Returns policy"},"content":{"rendered":"<div class=\"altag-retour altag-ks\">\n<p class=\"altag-lead\">Here you can read the full terms for returns and exchanges at Altag. Want to send something back straight away? Register your return online.<\/p>\n<p class=\"altag-cta\"><a class=\"altag-btn\" href=\"https:\/\/altag.nl\/en\/register-a-return\/\">Register a return<\/a><a class=\"altag-btn altag-btn-light\" href=\"https:\/\/altag.nl\/en\/returns\/\">How returns work<\/a><\/p>\n<ul class=\"altag-ks-usp\">\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 9h11a5 5 0 0 1 0 10H9\"\/><path d=\"M8 5 4 9l4 4\"\/><\/svg><\/span><strong>15-day cooling-off period<\/strong><span>After receiving your order<\/span><\/li>\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"5.5\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M3 10h18M7 15h4\"\/><\/svg><\/span><strong>Money back within 15 days<\/strong><span>Via the same payment method<\/span><\/li>\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3.5 7.5 12 3l8.5 4.5v9L12 21l-8.5-4.5z\"\/><path d=\"M3.5 7.5 12 12l8.5-4.5M12 12v9\"\/><path d=\"m7.8 5.2 8.5 4.6\"\/><\/svg><\/span><strong>Exchanges possible<\/strong><span>For a different size or colour<\/span><\/li>\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"5\" y=\"4\" width=\"14\" height=\"17\" rx=\"2\"\/><path d=\"M9 4V2.8h6V4\"\/><path d=\"m8.8 12.5 2.2 2.2 4.2-4.4\"\/><\/svg><\/span><strong>Register online<\/strong><span>With your order number and email address<\/span><\/li>\n<\/ul>\n<h2>Cooling-off period<\/h2>\n<p>You have a 15-day cooling-off period. Within 15 days of receipt, you can register and return your order without giving a reason.<\/p>\n<p>We use the carrier\u2019s delivery date as the date of receipt, unless your order was delivered to someone you did not designate yourself.<\/p>\n<h2>Returning or exchanging<\/h2>\n<ul class=\"altag-check\">\n<li>Returning: you send an item back and get the purchase price refunded.<\/li>\n<li>Exchanging: you send an item back and receive a different item in return, for example in another size or colour.<\/li>\n<\/ul>\n<p>You can only return or exchange items bought in the Altag webshop. Always register your return first using the return form.<\/p>\n<h2>Conditions for your return<\/h2>\n<ul class=\"altag-check\">\n<li>Send the item back unused, with all supplied accessories and in its original packaging.<\/li>\n<li>Pack your return carefully so the item is not damaged in transit.<\/li>\n<li>Send your return with sufficient postage. The cost of returning is at your own expense; you will find the rates on your carrier\u2019s website.<\/li>\n<li>Returns offered after the 15-day cooling-off period cannot be accepted. We will send them back to you at our expense.<\/li>\n<\/ul>\n<h2>Refund<\/h2>\n<p>If you return the entire order, we refund the full order amount, including any shipping costs you paid in the webshop. Only the cost of sending the return to us is at your own expense.<\/p>\n<p>We refund the amount within 15 days of receiving your return, using the same payment method you paid with, unless we agree otherwise.<\/p>\n<p>Has the item been used, damaged or returned without its original packaging? Then we may deduct part of the amount for the loss in value.<\/p>\n<h2>Costs in special cases<\/h2>\n<ul>\n<li>Do you refuse the parcel at the door or not collect it from the pick-up point, so that it comes back to us automatically? We treat this as use of your right of withdrawal and deduct \u20ac 7.95 return costs per parcel from your refund.<\/li>\n<li>Is your return sent without postage or with insufficient postage? We then charge \u20ac 4.95 administration costs plus the amount the carrier charges us for an unstamped parcel (from \u20ac 14.00), a total of at least \u20ac 18.95. We deduct this from your refund.<\/li>\n<\/ul>\n<p>Not sure whether your return meets the conditions? Contact us beforehand and we will be happy to help.<\/p>\n<h2>Return address<\/h2>\n<div class=\"altag-address\">\n<p class=\"altag-address-name\">Altag<\/p>\n<p>De Tegelarije 32<\/p>\n<p>6042 TA Roermond<\/p>\n<p>Netherlands<\/p>\n<\/div>\n<p>The return shipment is your responsibility until we have received the parcel. So send your return with track and trace and keep the proof of postage: we are not liable for parcels that get lost or damaged on the way.<\/p>\n<h2>Complaints<\/h2>\n<p>Did something not go as you expected? Let us know first at info@altag.nl and we will look for a solution together.<\/p>\n<p>If we cannot resolve it together, you can submit your dispute to Stichting WebwinkelKeur.<\/p>\n<p><a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\/\" target=\"_blank\" rel=\"noopener\">Report a dispute to WebwinkelKeur<\/a><\/p>\n<h2>More about returns<\/h2>\n<ul class=\"altag-ks-cards\">\n<li><a href=\"https:\/\/altag.nl\/en\/returns\/\"><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 9h11a5 5 0 0 1 0 10H9\"\/><path d=\"M8 5 4 9l4 4\"\/><\/svg><\/span><span><span class=\"altag-ks-title\">Returns<\/span><span class=\"altag-ks-text\">Read how to return an order or exchange an item.<\/span><\/span><\/a><\/li>\n<li><a href=\"https:\/\/altag.nl\/en\/register-a-return\/\"><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"5\" y=\"4\" width=\"14\" height=\"17\" rx=\"2\"\/><path d=\"M9 4V2.8h6V4\"\/><path d=\"m8.8 12.5 2.2 2.2 4.2-4.4\"\/><\/svg><\/span><span><span class=\"altag-ks-title\">Register a return<\/span><span class=\"altag-ks-text\">Register your return with your order number and email address.<\/span><\/span><\/a><\/li>\n<li><a href=\"https:\/\/altag.nl\/en\/terms-and-conditions\/\"><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 3h8l4 4v14H6z\"\/><path d=\"M14 3v4h4\"\/><path d=\"M9 12h6M9 16h6\"\/><\/svg><\/span><span><span class=\"altag-ks-title\">Terms and Conditions<\/span><span class=\"altag-ks-text\">The terms that apply to every order.<\/span><\/span><\/a><\/li>\n<\/ul>\n<h2>Can\u2019t find your question?<\/h2>\n<p>Send us a message via the contact form or email info@altag.nl. We answer your question within 1 working day.<\/p>\n<p class=\"altag-cta\"><a class=\"altag-btn\" href=\"https:\/\/altag.nl\/en\/contact\/\">Contact us<\/a><a class=\"altag-btn altag-btn-light\" href=\"https:\/\/altag.nl\/en\/register-a-return\/\">Register a return<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Hier lees je de volledige voorwaarden voor retourneren en ruilen bij Altag. Wil je meteen iets terugsturen? Meld je retour<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7272","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retourvoorwaarden | Retourneren, ruilen en klachten<\/title>\n<meta name=\"description\" content=\"De retourvoorwaarden van Altag: 15 dagen bedenktijd, retourneren en ruilen, terugbetaling binnen 15 dagen, retourkosten en klachten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/altag.nl\/en\/shipping-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retourvoorwaarden | 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