{"id":7272,"date":"2022-01-10T20:14:48","date_gmt":"2022-01-10T20:14:48","guid":{"rendered":"https:\/\/www.altag.nl\/?page_id=7272"},"modified":"2026-09-27T19:16:24","modified_gmt":"2026-09-27T17:16:24","slug":"forsendelse-og-returnering","status":"publish","type":"page","link":"https:\/\/altag.nl\/da\/forsendelse-og-returnering\/","title":{"rendered":"Returbetingelser"},"content":{"rendered":"<div class=\"altag-retour altag-ks\">\n<p class=\"altag-lead\">Her kan du l\u00e6se de fulde betingelser for returnering og bytte hos Altag. Vil du sende noget retur med det samme? S\u00e5 anmeld din returnering online.<\/p>\n<p class=\"altag-cta\"><a class=\"altag-btn\" href=\"https:\/\/altag.nl\/da\/anmeld-returnering\/\">Anmeld en returnering<\/a><a class=\"altag-btn altag-btn-light\" href=\"https:\/\/altag.nl\/da\/returnering\/\">S\u00e5dan returnerer du<\/a><\/p>\n<ul class=\"altag-ks-usp\">\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 9h11a5 5 0 0 1 0 10H9\"\/><path d=\"M8 5 4 9l4 4\"\/><\/svg><\/span><strong>15-dages fortrydelsesret<\/strong><span>Efter modtagelse af din ordre<\/span><\/li>\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"5.5\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M3 10h18M7 15h4\"\/><\/svg><\/span><strong>Pengene retur inden for 15 dage<\/strong><span>Via samme betalingsmetode<\/span><\/li>\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3.5 7.5 12 3l8.5 4.5v9L12 21l-8.5-4.5z\"\/><path d=\"M3.5 7.5 12 12l8.5-4.5M12 12v9\"\/><path d=\"m7.8 5.2 8.5 4.6\"\/><\/svg><\/span><strong>Du kan ogs\u00e5 bytte<\/strong><span>Til en anden st\u00f8rrelse eller farve<\/span><\/li>\n<li><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"5\" y=\"4\" width=\"14\" height=\"17\" rx=\"2\"\/><path d=\"M9 4V2.8h6V4\"\/><path d=\"m8.8 12.5 2.2 2.2 4.2-4.4\"\/><\/svg><\/span><strong>Anmeld online<\/strong><span>Med dit ordrenummer og din e-mailadresse<\/span><\/li>\n<\/ul>\n<h2>Fortrydelsesret<\/h2>\n<p>Du har 15 dages fortrydelsesret. Inden for 15 dage efter modtagelsen kan du anmelde og returnere din ordre uden at angive en grund.<\/p>\n<p>Som modtagelsesdato bruger vi fragtfirmaets leveringsdato, medmindre din ordre er leveret til en person, du ikke selv har udpeget.<\/p>\n<h2>Returnering eller bytte<\/h2>\n<ul class=\"altag-check\">\n<li>Returnering: du sender en vare retur og f\u00e5r k\u00f8bsbel\u00f8bet tilbage.<\/li>\n<li>Bytte: du sender en vare retur og f\u00e5r en anden vare i stedet, for eksempel i en anden st\u00f8rrelse eller farve.<\/li>\n<\/ul>\n<p>Du kan kun returnere eller bytte varer, der er k\u00f8bt i Altags webshop. Anmeld altid f\u00f8rst din returnering via returformularen.<\/p>\n<h2>Betingelser for din returnering<\/h2>\n<ul class=\"altag-check\">\n<li>Send varen ubrugt retur med alt medf\u00f8lgende tilbeh\u00f8r og i den originale emballage.<\/li>\n<li>Pak din returnering godt ind, s\u00e5 varen ikke bliver beskadiget undervejs.<\/li>\n<li>Send din returnering med tilstr\u00e6kkelig porto. Omkostningerne til returforsendelsen betaler du selv; priserne finder du p\u00e5 dit fragtfirmas hjemmeside.<\/li>\n<li>Returneringer, der sendes efter fortrydelsesfristen p\u00e5 15 dage, kan vi ikke modtage. Dem sender vi tilbage til dig for vores regning.<\/li>\n<\/ul>\n<h2>Tilbagebetaling<\/h2>\n<p>Returnerer du hele ordren, tilbagebetaler vi hele ordrebel\u00f8bet inklusive de fragtomkostninger, du har betalt i webshoppen. Kun omkostningerne til returforsendelsen til os betaler du selv.<\/p>\n<p>Vi tilbagebetaler bel\u00f8bet inden for 15 dage efter modtagelsen af din returnering via den samme betalingsmetode, som du betalte med, medmindre vi aftaler andet.<\/p>\n<p>Er varen brugt, beskadiget eller sendt retur uden den originale emballage? S\u00e5 kan vi tilbageholde en del af bel\u00f8bet for v\u00e6rdiforringelsen.<\/p>\n<h2>Omkostninger i s\u00e6rlige tilf\u00e6lde<\/h2>\n<ul>\n<li>Afviser du pakken ved d\u00f8ren, eller henter du den ikke i pakkeshoppen, s\u00e5 den automatisk kommer retur til os? S\u00e5 betragter vi det som brug af din fortrydelsesret og tr\u00e6kker 7,95 \u20ac i returomkostninger pr. pakke fra din tilbagebetaling.<\/li>\n<li>Er din returnering ikke frankeret eller ikke frankeret nok? S\u00e5 opkr\u00e6ver vi 4,95 \u20ac i administrationsgebyr plus det, fragtfirmaet opkr\u00e6ver os for en ufrankeret forsendelse (fra 14,00 \u20ac), i alt mindst 18,95 \u20ac. Bel\u00f8bet tr\u00e6kkes fra din tilbagebetaling.<\/li>\n<\/ul>\n<p>Er du i tvivl om, hvorvidt din returnering opfylder betingelserne? Kontakt os p\u00e5 forh\u00e5nd, s\u00e5 hj\u00e6lper vi gerne.<\/p>\n<h2>Returadresse<\/h2>\n<div class=\"altag-address\">\n<p class=\"altag-address-name\">Altag<\/p>\n<p>De Tegelarije 32<\/p>\n<p>6042 TA Roermond<\/p>\n<p>Holland<\/p>\n<\/div>\n<p>Returforsendelsen er dit ansvar, indtil vi har modtaget pakken. Send derfor din returnering med track and trace, og gem forsendelsesbeviset: vi h\u00e6fter ikke for pakker, der bliver v\u00e6k eller beskadiget undervejs.<\/p>\n<h2>Klager<\/h2>\n<p>Er noget ikke g\u00e5et, som du havde forventet? Giv os f\u00f8rst besked p\u00e5 info@altag.nl, s\u00e5 finder vi en l\u00f8sning sammen.<\/p>\n<p>Kan vi ikke finde en l\u00f8sning sammen, kan du indbringe tvisten for Stichting WebwinkelKeur.<\/p>\n<p><a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\/\" target=\"_blank\" rel=\"noopener\">Anmeld en tvist hos WebwinkelKeur<\/a><\/p>\n<h2>Mere om returnering<\/h2>\n<ul class=\"altag-ks-cards\">\n<li><a href=\"https:\/\/altag.nl\/da\/returnering\/\"><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 9h11a5 5 0 0 1 0 10H9\"\/><path d=\"M8 5 4 9l4 4\"\/><\/svg><\/span><span><span class=\"altag-ks-title\">Returnering<\/span><span class=\"altag-ks-text\">L\u00e6s, hvordan du returnerer en ordre eller bytter en vare.<\/span><\/span><\/a><\/li>\n<li><a href=\"https:\/\/altag.nl\/da\/anmeld-returnering\/\"><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"5\" y=\"4\" width=\"14\" height=\"17\" rx=\"2\"\/><path d=\"M9 4V2.8h6V4\"\/><path d=\"m8.8 12.5 2.2 2.2 4.2-4.4\"\/><\/svg><\/span><span><span class=\"altag-ks-title\">Anmeld en returnering<\/span><span class=\"altag-ks-text\">Anmeld din returnering med dit ordrenummer og din e-mailadresse.<\/span><\/span><\/a><\/li>\n<li><a href=\"https:\/\/altag.nl\/da\/generelle-vilkar-og-betingelser\/\"><span class=\"altag-ks-ic\"><svg viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 3h8l4 4v14H6z\"\/><path d=\"M14 3v4h4\"\/><path d=\"M9 12h6M9 16h6\"\/><\/svg><\/span><span><span class=\"altag-ks-title\">Generelle vilk\u00e5r og betingelser<\/span><span class=\"altag-ks-text\">De vilk\u00e5r, der g\u00e6lder for hver ordre.<\/span><\/span><\/a><\/li>\n<\/ul>\n<h2>Finder du ikke dit sp\u00f8rgsm\u00e5l?<\/h2>\n<p>Send os en besked via kontaktformularen, eller skriv til info@altag.nl. Vi besvarer dit sp\u00f8rgsm\u00e5l inden for 1 hverdag.<\/p>\n<p class=\"altag-cta\"><a class=\"altag-btn\" href=\"https:\/\/altag.nl\/da\/kontakt\/\">Kontakt os<\/a><a class=\"altag-btn altag-btn-light\" href=\"https:\/\/altag.nl\/da\/anmeld-returnering\/\">Anmeld en returnering<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Hier lees je de volledige voorwaarden voor retourneren en ruilen bij Altag. Wil je meteen iets terugsturen? Meld je retour<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7272","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retourvoorwaarden | Retourneren, ruilen en klachten<\/title>\n<meta name=\"description\" content=\"De retourvoorwaarden van Altag: 15 dagen bedenktijd, retourneren en ruilen, terugbetaling binnen 15 dagen, retourkosten en klachten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/altag.nl\/da\/forsendelse-og-returnering\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retourvoorwaarden 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